Friends of Upper Fort Garry

Friends of Upper Fort Garry voluntarily adheres to the Personal Information Protection and Electronic Documents Act (Canada) which came into effect January 1, 2004. We aim to protect your information as if it were our own, however, we may use your information to tell you about changes in our services or about special offers we think you will find valuable.

The Information We Collect and How We Use It

Donation Information
Our donation forms, require individuals to give us contact information, email address, mailing address, and telephone number and financial information (such as a credit card number and expiration date). We use an individual’s contact information collected from the forms to send Friends of Upper Fort Garry donation receipts. The individual’s contact information is also used to contact the visitor when necessary. You may opt out of receiving future mailings; see the "Opt Out" section below. Financial information that is collected is only used to bill the individual in the event of a donation.

IP Address
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Secure Server Software
Our online order forms use Secure Server Software (SSL) technology, the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read as the information travels over the Internet. While on a secure page, the lock icon on the bottom of Web Browsers such as Netscape Navigator and Microsoft Internet Explorer is in the lock position.

We use SSL technology from the Thawte Corporation for web connection (client-to-web) security. These tools represent the strongest protection so that you can shop the Friends of Upper Fort Garry online with confidence.
To determine if our security certificate is valid, click on the lock icon on the browser when on a secure page. A smaller window should open and state that our certificate is valid and show the expiration date.

Cookies
As a rule, we do not use cookies on our website; however, a cookie is required to remember the site settings.

Order Forms
Our site uses a donation form for individuals submit payment. We collect a customer's contact information (like their name, address, email address and telephone number) and financial information (like a credit card number and expiration date). Contact information from the order form is used to send receipts, information about our organization. Users may opt out of receiving future mailings; see the Opt Out section below. Financial information is used to bill the purchaser for donations; it is not saved on our server.

Information Storage and Destruction
Your personal information is stored on an electronic database that is accessible by a limited number of Friends of Upper Fort Garry staff and only with the appropriate personal passwords and ID numbers. Hard copies of files are kept in secured storage on and off-site. We keep this information for 7 years, as specified by Revenue Canada, before it is sent to be destroyed. The company we employ to shred and recycle confidential material provides us with a signed certificate upon completion.
Links to Third Party Sites
This site contains links to other sites. The Friends of Upper Fort Garry is not responsible for the privacy practices or the content of such websites. Transactions that occur between you and the third party are strictly between you and the third party and are not the responsibility of the Friends of Upper Fort Garry.

Our Security and Protection of Customer Information
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. When you place a donation, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the individual data we collect is protected against unauthorized access.

Disclosing Information to Outside Parties
We may disclose your personal information to independent contractors acting on our behalf, under which your personal information remains controlled by us. Such contractors may include our database provider in order to assist us in fulfilling your subscription/membership, and the company that destroys our old files.

Friends of Upper Fort Garry may provide aggregate statistics about our individuals, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Summary
In summary, we may monitor visitor, individual and user traffic patterns and site usage to help us develop the design and layout of our Site; we may also use or disclose any information gathered to satisfy any law, regulation or other government request; and payment information that is collected is used only to process orders and bill for products and services.

Privacy Policy Changes
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We are also obligated to notify you about our change in privacy policy by mail, email or phone.

Withdrawing Consent
You can withdraw consent at any time and we will remove your information from our database and mailing lists to prevent any future contact. However, we are obligated by law to maintain our financial records for 7 years, as specified by Revenue Canada. Any information collected prior to the withdrawal of consent will remain in our files until scheduled for destruction.

Opt Out
Friends of Upper Fort Garry website visitors have the opportunity to opt out of receiving communications from us and/or our partners. We give users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Please allow 2 to 3 weeks for processing.
•You can send email to info@upperfortgarry.com
•You can call our local number (204) 204-947-5073
•You can fax us at (204) 204-942-2094
•You can send mail to the following postal address:
Opt Out
Friends of Upper Fort Garry
509-63 Albert Street
Winnipeg, Manitoba
R3B 1G4

Please specify you wish to opt out of receiving all or just some particular future communications (such as email, mailings, or renewals) from Friends of Upper Fort Garry.

Correct/Update Information
Friends of Upper Fort Garry website visitors have the following options for changing and modifying information previously provided. Please allow 2 to 3 weeks for processing.
•You can send email to info@upperfortgarry.com
•You can call our local number (204) 204-947-5073
•You can send mail to the following postal address:
Update
Friends of Upper Fort Garry
509-63 Albert Street
Winnipeg, Manitoba
R3B 1G4

Contacting the Privacy and Practices Officer
If you have any questions or comments about this privacy statement, the practices of this site, or your dealings with this website, you can contact our Privacy and Practices Officer at:
•You can send email to info@upperfortgarry.com
•You can call our local number (204) 204-947-5073
•You can send mail to the following postal address: You can send mail to the following postal address:
•Privacy and Practices Officer
Friends of Upper Fort Garry
509-63 Albert Street
Winnipeg, Manitoba
R3B 1G4

The Privacy and Practices Officer will respond to your concerns within 30 days of receiving your report. If, however, investigating the report would cause undue burden to our business operations, or require extra time to allow for consultation or modifying personal information into another format, a response may take an additional 30 days. In the event that the additional 30 days would be required, we will have contacted you within the first 30 days to explain the reason for the delay.

Unsatisfied With Our Resolution of a Complaint?
We will do our utmost to ensure that your personal information is protected and address any concerns you have. If, however, you find that you are still unsatisfied with our conduct, you may contact the Privacy Commissioner at:
•Their email address info@privcom.gc.ca or go to their website www.privcom.gc.ca for the official text of the law
•Their toll-free number 1-800-282-1376 or local number (613) 995-8210
•Their fax number (613) 947-6850
•Or send mail to the following postal address:
Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON
Canada K1A 1H3

Hosting Provider

Canadian Hosters
phone: 1.204.480.3003
email: info@canadianhosters.com

Canadian Hosters
456 - 435 ellice ave.
winnipeg, MB R3B 1Y6
Canada

eCommerce Provider

Moneris Solutions

Moneris Solutions Privacy Officer
P.O. Box 219, Station D
Toronto, ON M6P 3J8
Phone: 1-866-319-7450
Fax: 416-734-1754
Email: privacyofficer@moneris.com